Responsible Gaming and Underage Gambling Policy

• Age Verification: All users must provide their date of birth during registration. We perform robust Know Your Customer (KYC) checks, including government-issued ID verification (passport, driver's license, or national ID), before allowing deposits, withdrawals, or full access. Additional verification (e.g., payment method checks or third-party services) applies as needed.
• Ongoing Monitoring: We use technical measures (e.g., device fingerprinting, behavioral analysis) to detect and prevent underage access. Suspected underage accounts trigger immediate investigation.
• If Underage Activity is Detected: The account is immediately closed. All deposits are refunded (regardless of wins/losses), and winnings are forfeited. We report incidents internally and cooperate with authorities if required. Records are retained for regulatory review.
• Parental Guidance: We advise adults to use device-level parental controls (e.g., BetBlocker, Gamban) and not share login credentials or devices with minors. We display prominent 18+ warnings and responsible gaming messages.

• Clear links to this policy from the homepage and every page.
• Information on risks of gambling, signs of problem gambling, and support resources (in English and relevant market languages).
• Prominent display of license details, 18+ restrictions, and support helplines.

• Access to standardized questionnaires (e.g., Gamblers Anonymous 20 Questions or CAGE assessment) to help players evaluate their habits.

• Deposit Limits: Daily, weekly, or monthly limits (set by players). Increases require a mandatory cooling-off period (e.g., 7 days).
• Loss, Wager, and Session Limits: Optional controls on spending and time.
• Reality Checks: Periodic reminders of session duration, spending, and options to continue or stop.
• Cooling-Off Periods: Short breaks (e.g., 24 hours to 3 months).
• Self-Exclusion: Temporary (e.g., 6 months) or permanent options. During exclusion, accounts are blocked, marketing ceases, and reactivation follows verification. We support multi-brand or national self-exclusion where applicable.
• Account Closure: Available on request at any time.

• We monitor for indicators of problem gambling (e.g., frequent deposits, long sessions, chasing losses) using automated systems.
• At-risk players receive proactive, non-intrusive interventions, such as personalized messages, limit suggestions, or support referrals.

• Direct links to organizations like Gamblers Anonymous, Gambling Therapy, local helplines (e.g., Fundashon pa Maneho di Adikshon (FMA) in Curaçao), and others relevant to target markets.
• No credit or loans extended to players. We discourage chasing losses and promote budgeting.

• Be truthful and not glamorize gambling or imply it solves financial issues.
• Include responsible gaming messages and 18+ restrictions.
• Avoid targeting minors, vulnerable groups, or using aggressive tactics.

• We appoint a Responsible Gaming Officer (or assign to the Compliance Officer).
• All customer-facing staff, affiliates, and partners receive regular training on recognizing problem gambling signs, responding empathetically, and following this policy.
• Annual internal reports assess policy effectiveness, with recommendations for improvements submitted to management.

• This policy aligns with CGA Responsible Gaming Policy requirements (updated 2025) and is reviewed annually or after regulatory changes.
• We cooperate with the CGA, undergo audits, and maintain records for regulatory inspection.
• Violations of this policy may result in account restrictions or closure. We encourage feedback via customer support.

• Email: [email protected]
• Responsible Gaming Section
• 24/7 Customer Support